Refund / Returns Policy

– Bount-e-Box Fashion Boutique

As a boutique styled fashion outlet, Bount-e-Box understands that customers may not always be satisfied with their purchases. That’s why we have a transparent refund policy in place that guarantees our customers a hassle-free experience. In this article, we’ll outline our refund policy and answer some frequently asked questions to help you understand our process better.

1. Introduction

Bount-e-Box strives to provide our customers with the best possible experience. In case a customer is not happy with their purchase, we offer a refund within a specific time frame. Our refund policy ensures that the customer is protected and satisfied with their purchase.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

2.1. Product Condition

The product must be returned in its original condition, unworn, unwashed, and with all tags still attached.

2.2. Time Frame

The customer must initiate the return process within 7 days of receiving the product. We will not accept any returns after this period.

2.3. Proof of Purchase

The customer must provide proof of purchase, such as a receipt or order number, to be eligible for a refund.

3. Refund Process

If a customer is eligible for a refund, the following steps will be taken:

3.1. Return Authorization

The customer must contact our customer service team and receive a Return Authorization (RA) number. The RA number must be included with the return.

3.2. Shipping

The customer is responsible for shipping the product back to Bount-e-Box. We recommend using a shipping method that provides tracking information.

3.3. Refund Amount

Once we receive the returned product, we will inspect it to ensure that it meets our return policy requirements. If it meets our requirements, we will issue a refund to the customer’s original payment method. The refund amount will be the purchase price of the product minus any shipping charges.

4. Exchanges

At this time, Bount-e-Box does not offer exchanges. If a customer would like a different product, they must initiate a return and then place a new order for the desired product.

5. FAQ

5.1. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the product. We will provide instructions on how to return the product and issue a refund or replacement once we receive it.

5.2. Can I return a sale item?

All sales are final for discounted items, and we do not accept returns or issue refunds.

5.3. Can I return a gift card?

Gift cards are not eligible for returns or refunds.

5.4. How long will it take to receive my refund?

Once we receive the returned product, we will inspect it to ensure that it meets our return policy requirements. If it meets our requirements, we will issue a refund to the customer’s original payment method within 3-5 business days.

5.5. Do you offer free returns?

At this time, we do not offer free returns. The customer is responsible for the shipping cost to return the product.

6. To Conclude:

Bount-e-Box values our customers’ satisfaction and strives to provide a seamless and easy shopping experience. Our refund policy is designed to protect our customers and provide them with the best possible experience. If you have any questions about our refund policy, please contact our customer service team, and we will be happy to assist you.

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